EP Lab Efficiencies-6: FOCUS ON THE PATIENT AND CAREGIVER

Video Transcription

Video Summary

In this video transcript, Dr. Osorio and Merit White discuss the importance of the patient and caregiver experience in healthcare. They emphasize the need for clear communication, education, and setting expectations to ensure patient comfort and engagement. They discuss the Grandview model, which focuses on mapping out the patient journey and creating processes to improve patient outcomes. They mention the use of brochures, checklists, and standardized scripts to provide consistent care. They also talk about the benefits of telemedicine, especially in a wide geographic referral base, as it improves patient compliance, outcomes, and satisfaction. The COVID-19 pandemic has led to an increase in same-day discharges and the incorporation of telemedicine into the transition of care model. They highlight the importance of personalized education, addressing the complexity of patients' health issues, and providing a team-based approach to healthcare.

Keywords

patient and caregiver experience

clear communication

education

telemedicine

patient outcomes

team-based approach